Understanding Expedia Trip Cancellations: What You Need to Know First
When plans change unexpectedly, knowing how to cancel a trip on Expedia is crucial. Whether you booked a flight, hotel, car rental, or a package, Expedia provides a platform for managing your reservations. However, the ability to cancel and the terms of that cancellation are largely dictated by the individual suppliers (airlines, hotels, etc.) and any specific policies they have in place, which Expedia then facilitates. It's important to recognize that Expedia acts as an intermediary, and while they offer tools to manage cancellations, the final outcome often depends on the terms set by the service provider you booked with.
- Initiate cancellations through your Expedia account online.
- Review specific supplier policies for refund eligibility.
- Understand potential fees and non-refundable charges.
- Contact customer support for complex or urgent situations.
Before you even attempt to cancel, take a moment to gather your booking details. This includes your confirmation number, the email address used for the booking, and the name of the primary traveler. Accessing your account on the Expedia website or mobile app is the primary method for managing your bookings and initiating cancellations. This self-service approach is designed to be efficient, but it's also where many travelers encounter their first potential mistake: assuming a cancellation is always straightforward and fully refundable.
Common Mistakes When Cancelling Expedia Bookings
The most frequent misstep is assuming a blanket Expedia cancellation policy applies uniformly to all bookings. In reality, each booking type and each supplier has its own set of rules. Airlines, for instance, often have highly restrictive change and cancellation policies, especially for basic economy fares. Hotels can vary from fully refundable up to 24 or 48 hours before check-in, to completely non-refundable rates. Package deals can further complicate matters, as the cancellation terms might be a blend of the individual components' policies.
Another common error is delaying the cancellation process. Many supplier policies have strict deadlines for cancellations to be eligible for a refund or even a travel credit. Waiting until the last minute can mean forfeiting your entire payment. Travelers also sometimes overlook the difference between cancelling a booking and requesting a refund. Expedia's system might allow you to cancel a reservation, but this action alone does not automatically guarantee a monetary refund; it simply stops future charges or liabilities for that specific booking.
The final major pitfall is not understanding the implications of 'Expedia flight protection' or similar travel insurance options. If you purchased a protection plan, this is often your best recourse for cancellations due to unforeseen circumstances like illness or emergencies. However, these plans have specific terms and conditions, and failing to understand what events are covered, or not following the correct claims procedure, can lead to disappointment.
Why These Mistakes Happen
These mistakes typically occur due to a lack of clear understanding of how online travel agencies (OTAs) like Expedia operate. Expedia aggregates offerings from numerous providers, and while they standardize the booking experience, they cannot override the fundamental commercial policies of airlines, hotels, and car rental companies. This means the terms you agreed to at the time of booking are paramount. The sheer volume and variety of bookings managed by Expedia can also make it challenging for users to pinpoint the exact policy applicable to their specific reservation without careful attention.
Furthermore, the user interface, while generally intuitive, may not always explicitly highlight cancellation deadlines or non-refundable status upfront in a way that every user fully grasps. Promotional rates or bundled deals can sometimes come with stricter rules that are less obvious than standard pricing. The perception that Expedia, as a large company, will always 'sort things out' can lead to a passive approach, where users don't proactively seek out and verify the specific terms of their booking before a need to cancel arises.
Finally, the desire for flexibility often leads travelers to book the cheapest option available, which frequently means selecting non-refundable rates or fares with limited change options. While these choices save money initially, they significantly reduce the ability to cancel without penalty later on. The mistake isn't in choosing the cheapest option, but in not fully appreciating the trade-off in cancellation flexibility that comes with it.
Fixing Your Expedia Cancellation Approach
The primary fix is proactive information gathering. Before booking, or immediately after, check the cancellation terms associated with your specific reservation. Expedia usually provides links to these terms and conditions during the booking process and in your confirmation email. If you are unsure, do not hesitate to contact Expedia customer support or the airline/hotel directly. For future bookings, consider opting for refundable rates or packages, especially if your travel plans are uncertain. While these may cost more upfront, they can save significant amounts and reduce stress if a cancellation becomes necessary.
Always ensure you are logged into your Expedia account when managing bookings. The 'My Trips' section is your central hub. Look for options like 'Cancel Flight,' 'Cancel Hotel,' or 'Cancel Reservation' directly associated with your booking. If you encounter a situation where the online tools don't provide a clear path or the refund amount seems incorrect, reaching out to customer service is the next logical step. Be prepared to articulate your situation clearly and have your booking details ready.
If you purchased travel insurance or a protection plan, review its policy document carefully. Understand what qualifies for a claim and the procedure for submitting one. Often, claims require documentation like medical certificates or police reports. By treating each booking with an awareness of its specific terms and by utilizing available support channels, you can navigate the process of how to cancel a trip on Expedia much more effectively, minimizing financial loss and frustration.
How to Cancel a Trip on Expedia Online: Step-by-Step
When plans change, the most efficient way to handle a cancellation for a trip booked through Expedia is often through their online portal. This method is designed for speed and convenience, allowing you to manage your bookings directly from your account. The process generally involves navigating to your trip details and selecting the cancellation option. However, it's vital to proceed with attention to detail, as different types of bookings may present slightly varied options or require specific confirmations.
Accessing and Managing Your Bookings
First, navigate to the Expedia website and log in to your account using the email address and password associated with your booking. Once logged in, locate the 'My Trips' or 'My Account' section. Here, you should see a list of your upcoming and past reservations. Find the specific trip you wish to cancel and click on it to view the booking details.
Initiating the Cancellation Process
Within the details of your trip, look for options related to managing your reservation. These might be labeled as 'Cancel Flight,' 'Cancel Hotel,' 'Modify Booking,' or 'Cancel Trip.' Click on the relevant cancellation option. Expedia will then typically present you with information about the cancellation policy for that specific booking, including any potential fees or refund eligibility. You will usually be prompted to confirm that you wish to proceed with the cancellation.
Reviewing Cancellation Policies and Fees
Before you finalize the cancellation, Expedia will display the terms and conditions that apply. This is a critical juncture. Pay close attention to whether the booking is refundable, partially refundable, or non-refundable. You will also see an estimate of any cancellation fees charged by the supplier (airline, hotel, etc.) or Expedia. If you are cancelling a flight, you might be offered a travel credit instead of a refund, depending on the airline's policy and the fare type purchased. Carefully review the amount you are likely to receive back or the terms of any credit offered.
The estimated refund or credit amount displayed is crucial for your decision.
Confirming Your Cancellation
If you agree with the terms presented, you will need to confirm your cancellation. This might involve clicking a final confirmation button or agreeing to specific terms and conditions. Once confirmed, Expedia will process the cancellation. You should receive a confirmation email detailing the cancellation and any refund or credit information. Keep this email for your records.
What If the Online Option Isn't Available?
If you cannot find a cancellation option online, or if the online tool does not provide sufficient clarity, your next step is to contact Expedia customer support. This is particularly common for complex bookings, package deals where components have different rules, or when the cancellation deadline has passed and you are seeking an exception or trying to understand partial refunds. Be prepared to provide your booking reference number and full traveler details when you call or use their chat service.
Expedia Cancellation Policy Nuances: Flights, Hotels, and Packages
When you book through Expedia, understanding the specific cancellation policy for each component of your trip is paramount. Expedia itself does not set the primary cancellation rules; these are determined by the individual travel providers—airlines, hotels, and car rental agencies—whose services you are purchasing. Expedia facilitates the process, often providing tools to manage these bookings, but the underlying terms remain with the supplier. This means a 'one-size-fits-all' approach to cancellations simply doesn't exist.
Expedia Flight Cancellation Policy
For flights booked via Expedia, the airline's cancellation policy is the governing document. Most airlines offer a 24-hour free cancellation window from the time of booking, provided the booking was made at least 7 days before the flight's departure. Outside of this window, cancellation terms vary significantly. Non-refundable tickets, common with basic economy fares, typically cannot be refunded. Instead, you might be eligible for an Expedia flight credit, which is essentially a voucher for future travel with the same airline, often minus a cancellation fee. Refundable tickets allow for cancellation and a refund, though fees might still apply depending on the fare class and airline. It is essential to check the specific fare rules associated with your ticket before booking or attempting to cancel.
Expedia Hotel Cancellation Policy
Hotel bookings made through Expedia present a wider range of cancellation flexibility. Many hotels offer free cancellation up to a certain period before check-in, often 24 or 48 hours. However, if you book a non-refundable rate (often significantly cheaper), you will generally not receive any refund if you cancel. The terms are usually clearly stated at the time of booking, and it's important to verify them. If you need to cancel a hotel reservation, accessing your booking in 'My Trips' and looking for the cancellation option is the first step. If the option is not available online, or if you are within the final hours before check-in, contacting Expedia's customer service or the hotel directly may be necessary.
Package Deals and Bundle Cancellations
Cancelling a package deal (e.g., flight + hotel booked together) on Expedia can be more complex. The cancellation policy for a package is often a combination of the individual components' rules, and sometimes a specific package cancellation policy applies. If one part of the package is non-refundable, it can affect the entire package's refundability. When you cancel a package, you typically need to cancel all components simultaneously. If you need to cancel only one part of a package, this often requires contacting customer support, as it cannot usually be done through the self-service portal.
Always verify the specific terms for each component of a package.
Understanding Expedia Travel Insurance
If you purchased Expedia travel insurance or a third-party travel insurance policy when booking, this could be your primary avenue for recouping costs if your trip becomes non-refundable. These plans are designed to cover unforeseen events such as illness, injury, or other emergencies that prevent you from traveling. To utilize this, you must file a claim with the insurance provider, adhering strictly to their procedures and providing necessary documentation. The coverage details and claims process are outlined in the policy documents you receive. It's crucial to understand what events are covered and what exclusions apply before you need to make a claim.
Refunds vs. Expedia Flight Credit
When you cancel a flight, you might be offered a refund, a travel credit, or no compensation, depending on the airline's policy. An Expedia flight credit is a voucher issued by the airline, usable for future flights with that carrier. It's important to note how to use Expedia flight credit: typically, you apply it during the checkout process on the airline's website or sometimes through Expedia. Travel credits usually have an expiration date and may be subject to certain restrictions. If a refund is due, it will generally be processed back to your original form of payment, though the timeline for this can vary significantly.
When to Contact Expedia Customer Support for Cancellations
While the Expedia website and mobile app are designed to handle most booking management tasks, including cancellations, there are specific situations where reaching out to customer support is not just recommended but necessary. These scenarios often involve complexities, exceptions, or when the automated system falls short of providing a resolution. Knowing when to bypass the self-service options and engage with a human agent can save you time, reduce frustration, and potentially secure a better outcome for your cancellation.
Complex Booking Scenarios
If your booking involves multiple components with different cancellation policies—such as a flight and hotel booked as a package, or a rental car with a non-standard contract—the online system might struggle to accurately process a cancellation. For instance, if you need to cancel only one part of a package, or if one component is non-refundable while another is, you will likely need to speak with a customer service representative. They can review the combined terms and advise on the best course of action, or manually process the cancellation if the system cannot.
Non-Standard or Unusual Circumstances
Sometimes, life throws curveballs. If you need to cancel due to extenuating circumstances not covered by standard travel insurance, such as a family emergency, a natural disaster affecting your destination, or a significant event like jury duty, you may need to petition for an exception. While Expedia cannot guarantee exceptions, their customer support team can sometimes advocate on your behalf with the airline or hotel, or guide you through the process of requesting special consideration. Having documentation to support your claim will be vital in these instances.
Issues with the Online Cancellation Process
If you attempt to cancel online and encounter errors, find the options unclear, or believe the information presented about fees or refunds is incorrect, it's time to seek assistance. This could include situations where the 'Cancel' button is missing, the system shows an unexpected charge, or the refund calculation appears wrong. Customer support can help troubleshoot technical glitches, clarify policy details, and ensure the cancellation is processed accurately according to the applicable terms. It's always wise to have your booking confirmation number and any relevant screenshots ready.
Experiencing technical issues warrants direct support engagement.
When Refund or Credit Information is Unclear
The most common reason travelers contact Expedia support regarding cancellations is uncertainty about refunds or travel credits. If the cancellation policy is ambiguous, if you are unsure about the value of a future travel credit, or if the expected refund amount seems different from what you anticipated, customer service can provide clarification. They can explain how to use Expedia flight credit, confirm when you should expect to see a refund appear on your statement, and detail any deductions that have been applied. Understanding these financial aspects is critical for peace of mind.
Seeking Assistance with Travel Insurance Claims
While you typically file claims directly with the travel insurance provider, Expedia customer support can sometimes offer guidance if you're having trouble locating your policy details, understanding the initial steps for filing a claim, or if there are issues with how the insurance is integrated into your booking. They may be able to direct you to the correct insurance company contact or provide links to relevant policy documents. Remember, Expedia customer service is not the insurance adjuster, but they can be a helpful first point of contact for navigation.
Ensuring You Get the Right Help
When contacting Expedia support, be clear and concise about your issue. State your booking reference number upfront, explain the problem you are trying to solve, and mention any steps you have already taken. Be patient, as wait times can vary. If you are not satisfied with the initial response, politely ask to speak with a supervisor or a specialist who might have more authority or specific knowledge to resolve your cancellation query.
Avoiding Common Pitfalls: How to Cancel Expedia Trip Safely
Cancelling a trip booked through Expedia, while often straightforward, can become a source of significant stress and financial loss if not handled with care. Several common pitfalls can trip up even experienced travelers. By understanding these potential issues and adopting a proactive approach, you can navigate the cancellation process more smoothly and protect your investment. This involves not just knowing the steps but also anticipating problems and having contingency plans.
Pitfall 1: Not Reading the Fine Print
The most prevalent mistake is failing to read the terms and conditions associated with your booking. This applies to everything from non-refundable hotel rates to airline fare rules that restrict changes or cancellations. Many travelers, eager to secure a good price, skim over or ignore the detailed policies. When a cancellation is needed, they are surprised by fees, lack of refunds, or the inability to change their booking. Always take a few minutes to review the cancellation policy, refund eligibility, and any associated fees before finalizing your purchase.
Pitfall 2: Missing Cancellation Deadlines
Suppliers set strict deadlines for cancellations to be eligible for a refund or credit. For hotels, this might be 24-72 hours before check-in; for flights, it could be hours before departure, or even the moment of booking for certain fares. Missing these windows means you will likely forfeit the cost of your booking or incur higher penalty fees. Set reminders for yourself if your travel dates are far in the future and your plans are tentative. Check your confirmation email, which usually contains information about these deadlines.
Pitfall 3: Assuming Expedia Acts as a Guarantee
It's a mistake to assume that Expedia, as a large online travel agency, will always be able to secure a refund or favorable terms if the underlying supplier's policy is restrictive. While Expedia customer support can sometimes help negotiate or clarify, they are bound by the supplier's rules. Relying solely on Expedia's goodwill without understanding the supplier's contract can lead to disappointment. Remember, Expedia is the booking platform; the service provider (airline, hotel) dictates the core cancellation terms.
Pitfall 4: Not Understanding Travel Credits
Many airlines now issue travel credits instead of refunds for certain cancellations. These credits often come with expiration dates, restrictions on who can use them (sometimes only the original traveler), and may not cover the full original cost if fare rules change. Travelers sometimes fail to note these limitations, only to find their credit has expired or cannot be applied to their desired future travel. Understand the expiry date, any user restrictions, and how to use Expedia flight credit or other vouchers *before* accepting them as a substitute for a refund.
Pitfall 5: Delaying Contact for Complex Issues
For complicated cancellations, such as those involving medical emergencies, natural disasters, or issues with multiple booking components, delaying contact is detrimental. These situations often require immediate action and specific documentation. Waiting too long can weaken your case or mean missing crucial deadlines for claims or requests. If your situation is unusual, or if the online tools are insufficient, contact Expedia customer support or the relevant supplier as soon as possible.
Pitfall 6: Forgetting About Travel Insurance
If you purchased travel insurance, forgetting that you have it or not understanding its coverage is a major oversight. This insurance is specifically designed to protect you financially when unforeseen events prevent travel. Ensure you know who the insurer is and how to initiate a claim. If you have a covered reason for cancellation, filing a claim with your insurer is often more effective than solely relying on Expedia or the travel provider for reimbursement.
Mitigation Strategies
To avoid these pitfalls, adopt these strategies: always check cancellation policies *before* booking, set calendar reminders for deadlines, treat Expedia as a facilitator rather than a guarantor of refunds, thoroughly understand travel credit terms, act promptly on complex issues, and leverage any travel insurance you have purchased. If unsure, always ask for clarification from Expedia or the service provider. By being informed and vigilant, you can significantly reduce the risk of negative outcomes when you need to cancel a trip.
Maximizing Refunds and Credits When You Cancel an Expedia Trip
When life necessitates cancelling a trip booked through Expedia, the goal is naturally to recover as much of your expenditure as possible. This often means navigating the intricacies of refund policies, understanding the value of travel credits, and knowing when and how to leverage any additional protections like travel insurance. While not every cancellation is fully refundable, a strategic approach can significantly improve your financial outcome. It starts with understanding the different pathways available for compensation.
Understanding Refund Eligibility
The primary factor determining your refund is the type of rate or fare you booked. Fully refundable tickets or rates allow for cancellation and a full refund, usually within a specified timeframe before the travel date. Partially refundable bookings mean you can cancel, but a fee will be deducted, reducing the amount returned to you. Non-refundable bookings, common for budget flights and discounted hotel rates, typically offer no refund. However, even with non-refundable bookings, airlines may sometimes offer a credit for future travel, especially if the cancellation is due to specific circumstances or if you have purchased a flexible fare option.
Leveraging Travel Credits Effectively
If a refund isn't possible, a travel credit (often called a voucher or e-certificate) is the next best option. When you receive an Expedia flight credit or a hotel credit, pay close attention to its terms. Key details to note include the expiration date, which can range from a few months to over a year. Also, check if the credit is transferable to another traveler or if it must be used by the original booker. Understanding how to use Expedia flight credit is vital; this usually involves applying the credit code during the booking process on the airline's website, or sometimes through Expedia's portal if it's an Expedia-issued credit.
Always note the expiration date of travel credits.
The Role of Expedia Price Drop Protection
While not directly related to cancellations, it's worth mentioning Expedia price drop protection. If you booked a trip and the price subsequently dropped, some bookings might be eligible for a refund of the difference. This is not a cancellation policy but a way to save money on your booking if prices fall. If you are cancelling, and the price dropped significantly, it's unlikely you'd get a refund on the cancelled portion based on this, but it's a related consumer benefit to be aware of for future bookings.
When Travel Insurance Becomes Your Best Friend
If your reason for cancellation is covered under your travel insurance policy (e.g., unexpected illness, job loss, natural disaster at destination), filing a claim is often the most effective way to recoup your costs, especially for non-refundable bookings. Ensure you have all necessary documentation—medical certificates, official notices, etc.—ready to submit to the insurance provider. The travel insurance policy purchased through Expedia or a third party acts as a safety net for unforeseen events that standard cancellation policies do not cover.
Navigating Fee Structures
Be aware that both Expedia and the travel provider might charge cancellation fees. These fees can vary widely. Airlines often charge a flat fee, while hotels might retain a portion of the booking cost. Understanding the fee structure helps you calculate your expected net refund. Sometimes, customer service can negotiate these fees, especially in extenuating circumstances, but this is not guaranteed. Always request a clear breakdown of any fees deducted from your refund.
Steps to Maximize Your Outcome
To maximize your refund or credit: 1. Act promptly to meet cancellation deadlines. 2. Thoroughly review the specific terms of your booking for refundability and fees. 3. If offered a credit, understand its terms and use it before it expires. 4. If applicable, file a claim with your travel insurance provider. 5. If you believe you are owed more than what is offered, politely but firmly engage with Expedia customer support, citing your booking details and policy terms. By being informed and persistent, you can often secure a more favorable financial outcome from your Expedia trip cancellation.
What If Expedia Cancels Your Trip? Understanding Your Rights
While travelers initiate most cancellations, it's also possible for Expedia, or more commonly the underlying travel provider (airline, hotel), to cancel a booking. This can happen due to operational issues, overbooking, unforeseen events, or changes in service. When this occurs, understanding your rights and what Expedia or the provider is obligated to offer is essential. The process and entitlements differ significantly from when you are the one cancelling.
Reasons for Provider-Initiated Cancellations
Airlines might cancel flights due to weather, mechanical issues, air traffic control problems, or operational decisions. Hotels can cancel reservations due to overbooking, damage to the property, or other unforeseen circumstances. Package tours can be cancelled if a key component, like a flight or a specific excursion, is unavailable. Expedia, as the booking agent, typically informs you of these changes as soon as they are notified by the supplier. The responsibility for rebooking or refunding then typically falls to the service provider.
Your Entitlements When Expedia or Provider Cancels
When a travel provider cancels your booking, you are generally entitled to a full refund for the cancelled service, regardless of whether the original booking was non-refundable. This is a key difference from voluntary cancellations. For flights, airlines are often required by regulations (like those in the US and Europe) to offer a refund if they cancel a flight and you choose not to accept rebooking on an alternative flight. Hotels typically must offer either a refund or rebooking at a comparable property. Expedia's role here is to facilitate this process and ensure you receive the compensation or alternative arrangements.
Expedia's Role in Provider Cancellations
Expedia will usually notify you via email or app notification as soon as they learn about a cancellation from the airline, hotel, or other provider. The notification will typically explain the reason for the cancellation and outline your options, which commonly include accepting a rebooking on a new date/time, or requesting a full refund. If you booked a package, Expedia will work to rebook or refund all components. If rebooking is not satisfactory or available, Expedia can help you process a refund request.
A provider-initiated cancellation usually guarantees a refund.
What to Do If Your Booking is Cancelled
Upon receiving notification of a cancellation: 1. Review Your Options: Carefully read the notification from Expedia. It will detail whether rebooking is offered and what the refund process entails. 2. Decide: Determine if the proposed alternative travel dates or rebooking options work for you, or if you prefer a refund. 3. Respond Promptly: Follow the instructions provided by Expedia to accept rebooking or request a refund. Time is often of the essence, especially for refunds, as policies can have deadlines. 4. Contact Support if Needed: If the options are unclear, unsatisfactory, or if you need assistance navigating the process, contact Expedia customer support. They can help clarify your rights and facilitate the refund or rebooking process with the provider.
Potential Compensation Beyond Refunds
In some cases, particularly with significant flight cancellations or delays, airlines may offer additional compensation beyond a refund, such as vouchers for future travel, meal vouchers, or accommodation if you are stranded. While Expedia facilitates these options, the specific compensation is determined by the airline's policy and relevant passenger rights regulations. It is advisable to inquire about any additional compensation you might be entitled to when discussing the cancellation with Expedia or the airline.
Ensuring You Get What You're Owed
Keep all communication records, including emails and booking confirmations. If you opt for a refund, track its status and ensure it is processed within a reasonable timeframe. If you encounter resistance or delays in receiving your refund or appropriate rebooking, escalate the issue with Expedia customer support. Understanding that provider-initiated cancellations often trigger stronger consumer rights can empower you to ensure you receive fair treatment and compensation.
Frequently Asked Questions About Cancelling Expedia Trips
Navigating trip cancellations can bring up many questions. Below are answers to common queries about how to cancel a trip on Expedia, covering various scenarios and policy aspects. Understanding these points can help you manage your bookings with greater confidence and clarity.
How do I cancel a trip on Expedia?
To cancel a trip on Expedia, log in to your account on the Expedia website or app. Navigate to 'My Trips,' find your booking, and select the cancellation option. Review the specific terms for your booking, including any fees or refund eligibility, and confirm the cancellation. You should receive an email confirmation.
What is Expedia's cancellation policy?
Expedia's cancellation policy is not uniform; it depends on the terms set by the individual airlines, hotels, or car rental companies you booked with. Always check the specific policy attached to your reservation, which is usually available in your confirmation email or within your 'My Trips' section on Expedia's site.
Can I cancel an Expedia flight without penalty?
You can often cancel an Expedia flight without penalty within 24 hours of booking, provided it was made at least seven days before departure. Outside this window, penalties apply based on the airline's fare rules. Non-refundable tickets may result in a fee or the issuance of a travel credit instead of a refund.
How do I get a refund for a cancelled Expedia booking?
To get a refund, you must cancel your booking within the eligible refund period as per the supplier's policy. After cancellation, any refund due will be processed back to your original payment method. The time it takes for the refund to appear can vary, typically taking several business days to a few weeks.
What if my Expedia booking is non-refundable?
If your Expedia booking is non-refundable, you generally won't receive a monetary refund upon cancellation. However, depending on the supplier, you might be eligible for a travel credit for future use, often minus a cancellation fee. Check your booking's specific terms or contact Expedia customer support.
How to use Expedia flight credit?
Expedia flight credit is typically issued by the airline and can be used for future flights with that carrier. You usually apply the credit code during the checkout process on the airline's website or sometimes via Expedia's booking platform. Ensure you use it before its expiration date, as credits are often time-sensitive.
What if Expedia cancels my trip?
If Expedia (or more commonly, the travel provider like an airline or hotel) cancels your trip, you are usually entitled to a full refund or rebooking on an alternative service. Expedia will notify you of the cancellation and your options. If you are not offered a satisfactory solution, contact Expedia customer support to ensure you receive your entitled refund or rebooking.